1. What is the Money Back Guarantee?
At Extensionspot.com, we're confident in the quality of the products we sell and the work that we put into getting them ready for you to use them. If a extension that you've bought on Extensionspot.net doesn't work and our team of expert Support staff can't solve the problem for you, we will give you back your money.
2. Is it available for every extension?
Yes. The Money Back Guarantee applies to all extensions available on Extensionspot.com
3. Which countries are eligible for the Money Back Guarantee?
All countries are eligible. Wherever you live, you are entitled to get a full refund if, for technical reasons, your extension doesn’t work on your joomla website.
4. How does it work?
If, within 30 days after the purchase of your extension, you experience technical problems or extension-breaking bugs, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your extension is still not working, we'll give you back your money.
5. When will I get my money back?
The time between us issuing a refund, and you getting your money back, can vary between 0 to 15 days.
6. I want a refund! How do I initiate the refund procedure?
You simply need to contact our Support Team, by using the contact form,or by e-mail to firstname.lastname@example.org and describing the problem as accurately as possible. We will get back to you with what we think might help fix your problem. If we can't get it working together, you will get your money back.
7. GRAAAAH! I'm angry! Can I get my money back right away?
We always aim to provide our users with working extensions, so first we'll try to get your purchase working on your joomla website. If we can't get it working, we'll get you your money back. No worries. :)
8. What if I don't want to bother with trying to get my extension working? All I want is my money back!
Our top priority is to help you get the extension working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a joomla website reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.
This is especially relevant if there are some glaring issues with your website, like other extensions faults, or incompatible joomla version.
12. What about extension packs?
For technical reasons we cannot divide a extension pack, so you’ll get a refund for the full pack and, as a consequence, you will not be entitled to use any of the extensions contained in the pack.
If a single extension from the pack does not work we will give you a discount code to use on our website with the value of the pack divided to the number of the extensions from the pack.
13. My joomla website is old and the extension is for the newer version, can I get a refund?
Well, there's a reason why we post the joomla version on each extension's page: so you can see for yourself what you'll need to have in order to be able to run the extension. If your extension doesn't work because you misread our joomla specs, all we can really offer is that we're sorry for you. :(
Please note that we also cannot provide support if you're trying to run our extensions through virtual machine software or localhost websites.
14. But what if a whole LOT of my extensions don't work? You know: wink, wink.
We know that, our Money Back Guarantee offer here is open to a certain amount of abuse. If you're being a bad person who's abusing our trust of you and asking for a whole lot of your extensions to be refunded and we can't resolve your problems, we'll have to stop offering you refunds.
So don't be that guy. No one likes that guy.
How many extensions can you ask for money back? We're humans here, so there's no hard numbers. If it seems like you're exploiting us, we'll let you know and tell you that this will be your final refund offer from us.