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- Category: F.A.Q.
At Extensionspot.com, we're confident in the quality of the products we sell and the work that we put into getting them ready for you to use them.
If a extension that you've purchased doesn't work and our support can't solve the problem for you, we will give you back your money.
2. What if I don't want to bother with trying to get my extension working? All I want is my money back!
Our top priority is to help you get the extension working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a joomla website reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.
This is especially relevant if there are some glaring issues with your website, like other extensions faults, or incompatible joomla version
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- Category: F.A.Q.
For Joomla 4 and Joomla 5 follow theese steps:
- Navigate to System>Update Sites
- FInd the extension
- Click on the name of the extension
- In the field Download Key insert your Key
- The Key is the order reference.
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- Category: F.A.Q.
Alternately the product can be dowloaded from order history from our website:
- Login using your user and password
- Go to your account
- Click on "Orders Hystory and Details"
- Next click on "Details" next to your order
- Click on the name of the product for download
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- Category: F.A.Q.
What if I need some change in functionality, look & feel, custom work?
Please do write and tell us your needs. If it's a good idea or a nice feature we will try to implement it.
Note : Remember you bought the product as described at that moment.
We cannot guarantee or accept any of your feature request, change, etc.
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- Category: F.A.Q.
No. The products are designed exclusively for Joomla
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S1: Please see the above menu. Click the CONTACT US menu link.
S2: In each page is a fast contact module on the bottom of the page.
99% of the customer problems are solved in less than 24 hours.
We have noticed that the issues are related mostly to human error, not our code. Note that we're not here to teach you Joomla.
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- Category: F.A.Q.
S: If extension X doesn't work on your site/page make sure you :
- Installed, configured and published the extension.
- Watched/read the provided documentation.
- You are not testing on localhost.Some extensions aren't working while testing on localhost/local servers.
- Please make sure you install and test on a live domain/server.
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- Category: F.A.Q.
How to publish more than one instance of a module on the same page or across the website, using separate settings?
S : Use the following steps
- In the modules list, click and check the select box of the module name.
- Click the Copy button in the upper right.
- You will create a clone.
- Configure the clone as a new module, change the settings as you need and publish it on another position or page. For any additional instances, use the same steps.
However SJ Article Carousel, SJ Accordion Menu, SJ Social Cloud, ES Audio Player, SJ Video Player are unstable when more than one are prezent on the page.
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- Category: F.A.Q.
Just drop us an e-mail with your issue.
Also check here the full conditions for the 30 days money back guarantee.
